Tag Archive for Twitter

From: GeekWire - Twitter tests feature allowing businesses to create custom profiles in direct messages

Twitter
As Facebook pushes to include more bots in its messaging feature, Twitter has shifted in the opposite direction. The social media site is experimenting with allowing businesses to direct message customers using employee profiles on the main account. The new feature, announced Wednesday, aims to give people a clearer sense of when they’re talking to a human versus a bot. With custom profiles, employees can respond to messages with their own name and photo on the business’ direct messaging platform. Companies can also use custom profiles to create a fictional character for messaging bots, in an effort to give them… Read More

From: Digital Trends - Twitter’s customer support profiles show you’re chatting with a human, not a bot

Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature is launching in partnership with T-Mobile.

The post Twitter’s customer support profiles show you’re chatting with a human, not a bot appeared first on Digital Trends.

From: Digital Trends - Twitter to live-stream one-off Showtime Championship Boxing event

Twitter is set to live-stream Showtime Sports’ telecast of its Championship Boxing triple-header this Saturday, headlined by a welterweight clash between four-division world champion Adrien Broner and Adrian Granados.

The post Twitter to live-stream one-off Showtime Championship Boxing event appeared first on Digital Trends.